Question 1

What is Gappeo and what does it do?

Accepted Answer

Gappeo is an AI-powered end-to-end hiring platform that automates resume screening, AI phone interviews, skills assessments, AI video interviews, and live interview assistance — all in a single connected pipeline.

Question 2

Do I need a credit card to start the free trial?

Accepted Answer

No. Gappeo's free trial requires no credit card. You get access to the core platform features immediately after verifying your email.

Question 3

How does the AI phone screening work?

Accepted Answer

Gappeo's AI makes outbound calls to candidates using a natural, human-sounding voice. It conducts structured interviews based on role requirements, asking pre-configured questions and intelligent follow-ups, then delivers an instant scored summary.

Question 4

How many assessments does Gappeo have?

Accepted Answer

Gappeo's assessment library includes 800+ skills assessments spanning 1,400+ job roles, covering technical skills, coding, behavioural tests, language proficiency, and psychometric assessments.

Question 5

Does Gappeo eliminate bias in resume screening?

Accepted Answer

Yes. Gappeo's AI scores resumes on objective, role-relevant criteria only — it does not factor in candidate name, gender, age indicators, or any personal information that could introduce bias.

Question 6

What integrations does Gappeo support?

Accepted Answer

Gappeo integrates with SmartRecruiters, BambooHR, Zapier (connecting 5,000+ apps), and offers a REST API for Enterprise customers to build custom integrations with any ATS or HRIS.

Question 7

Is Gappeo GDPR and data privacy compliant?

Accepted Answer

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Gappeo provides data processing agreements (DPAs) for Enterprise customers and does not sell or share candidate data with third parties.

Question 8

Can I get a refund if I am not satisfied?

Accepted Answer

Gappeo offers a satisfaction guarantee on paid plans. If you are not satisfied within the first 14 days of a new paid subscription, contact info@gappeo.ai for a full refund.

Question 9

What is Hiring Autopilot?

Accepted Answer

Hiring Autopilot is Gappeo's pipeline automation engine. You configure a sequence of hiring stages with score thresholds, and Gappeo automatically moves candidates through, sends communications, and delivers a ranked shortlist — without any recruiter intervention.

Question 10

How do I contact Gappeo support?

Accepted Answer

Gappeo offers live chat (9am–8pm IST, Mon–Sat), email at info@gappeo.ai with 4-hour response on Professional and Enterprise plans, and dedicated phone support for Enterprise customers.

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