Last updated: January 2025

Terms & Conditions

GAPPEO is a product of UpRise Labs Private Limited, an innovative technology product company pioneering to become a global leader in providing pre and post-skills assessments and growth for professionals.

1. Scope of Service

These terms and conditions are subject to occasional changes and apply to all our services that are directly or indirectly provided (i.e., via third parties) via the internet, on mobile devices, by email, or by telephone.

By using our website, you confirm that you have read, understood, and agree to these terms and conditions and the privacy policy, including the use of cookies. These Terms of Use apply to visitors, users, and others who access or use the Service offered by Gappeo.

2. Usage Limitation, Subscription, and Payment Terms

Gappeo and its products provide tests based on skills, and job roles, customize tests, upload content, and questions, and invite your users ('Users' here referred to as your candidates or employees) to test their skills, competencies, and much more.

Additionally, all tests available under Gappeo are proprietary content and shall not be reproduced, copied, or repurposed as per the copyright clause covered under this Agreement. All tests uploaded by users on Gappeo are the user's property, and Gappeo does not take any ownership of these questions or content.

Gappeo provides different pricing plans and subscriptions to its users. Each pricing or Subscription to its user is based on product features accessibility, and Gappeo has all rights to change, modify, limit pricing, and keeping all rights to keep its pricing matrices with customers confidential.

Price Changes: Gappeo, in its sole discretion and at any time, may modify the subscription fees for the products. Any Subscription fee change shall become effective at the end of the then-current Billing Cycle. Users have the full right to change their Subscription as per their interest anytime if they do not agree to the price modifications.

Billing to the services of Gappeo is made on a subscription basis that can vary on monthly, quarterly, annual, or lifetime, depending on the subscription plans and when offered by Gappeo.

User will be billed in advance on a recurring and periodic basis (Billing Cycle). Billing Cycles are set monthly or annual, depending on the subscription plan you select when purchasing a Subscription. At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or Gappeo cancels it. You may cancel your Subscription renewal either through your online account settings page or by contacting Gappeo's customer support team at info@gappeo.ai, taking into account a notice period of at least 30 days.

All payments to Gappeo can only be made through globally approved and accredited payment methods such as credit cards or PayPal. In case of any automatic billing failure, Gappeo will issue an electronic invoice with a deadline to process the payment, failure to which will result in account suspension.

Free Plan: Gappeo may, at its sole discretion, offer a free subscription for which a user will not be charged until the mentioned free trial duration. Gappeo holds the right to charge the user post-completion of the free trial based on the selected Gappeo plan.

3. Usage Limitations

Users can join Gappeo and its product community and create a member account within the Gappeo Member Area. Users who register for the community can publish self-generated content and actively participate in the platform's development via administrative functions. Unregistered users may read the content on Gappeo for free.

Users cannot register multiple times for paid or free subscriptions. The user is responsible for the accuracy and completeness of their personal information.

The user is responsible for the confidentiality of their user account information, particularly their password. They are also responsible for using their account concerning Gappeo, its products, and third parties.

In the event of unauthorized use of the Gappeo products or services using the wrong username and password, the registered user must notify us immediately at info@gappeo.ai. Gappeo reserves the right to delete any user suspected of wrong data or unauthorized activities on the portal.

4. Privacy & Email Advertisements

The protection of personal data provided by the user is the highest priority for Gappeo. As such, Gappeo and its products make every effort to ensure compliance with data protection. For more information, please read our privacy policy.

Gappeo and its products collect, process, and use your data only if we have obtained your consent or a statutory provision that allows for the collection, processing, or use of your data.

Gappeo will only raise, process, and use data necessary for providing the services rendered by Gappeo or its products and its subsidiaries for the use and operation of the websites/apps and the services offered.

If the user has agreed to receive information about Gappeo during registration or at another time, the user will receive periodic product information. The consent may be revoked at any time by written communication or by email.

5. User Obligations

The user is responsible for acquiring rights to the content (text, photos, reviews, links, etc.) they upload to Gappeo or its products. They ensure that they have all the rights concerning the content they publish on Gappeo's products platform.

The user guarantees not to use Gappeo's products or services to create content that: is advertising disguised as reviews; does not have specific content for a reviewed item; is immoral, pornographic, or in any other way offensive; infringes upon the rights of third parties, in particular copyright; violates applicable laws or constitutes a criminal offense; contains viruses or other damaging programs; is a survey or chain letter; or is aimed at collecting personal data from other users for commercial purposes.

The user guarantees not to use programs or functions to generate automated page impressions or content on Gappeo.

Intellectual Property: Gappeo as product, features, Service, and its proprietary content are and shall remain the exclusive property of Gappeo and its licensors. The Service is protected by copyright, trademark, and other laws of India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or Service without the prior written consent of Gappeo.

6. Termination

Gappeo reserves the right to terminate a user's access and to delete their registration within one week after receipt of relevant information via email about improper use of the website. The user may also terminate their access and registration within the same period.

Gappeo also reserves the right to terminate a resource provider (third party) from the portal and delete their content within one week after receipt of relevant information via appropriate communication channels.

7. Liability

Gappeo is not liable for the accuracy, quality, completeness, reliability, or credibility of content provided by users and provider sites.

In no event shall Gappeo, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content.

Gappeo or its products are not liable for technical malfunctions for which the cause is not within Gappeo's sphere of responsibility or for damages caused by force majeure. Gappeo or its products does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time.

8. Refund Policy

8.1. Subscription Plans and Billing

Gappeo.ai offers subscription-based plans and usage-based services that provide access to AI-powered recruitment features such as resume scoring, assessments, voice interviews, video interviews, and other related services. By purchasing a subscription or credits on Gappeo.ai, you agree to the applicable pricing, billing cycle, and usage limits associated with your selected plan.

8.2. Cancellation of Subscription

Users may cancel their subscription at any time through their account dashboard or by contacting Gappeo.ai support. Cancellation will prevent future billing for the next billing cycle. The subscription will remain active until the end of the current billing period. No partial refunds will be provided for unused time remaining in the current billing cycle.

8.3. Refund Policy

Due to the nature of digital software services and immediate access to platform features and credits, payments made for subscriptions, usage credits, or one-time purchases are generally non-refundable. However, refunds may be considered under the following circumstances at the sole discretion of Gappeo.ai: duplicate or accidental payments; billing errors or incorrect charges caused by the platform; or service unavailability or technical issues preventing reasonable access within the initial evaluation period.

8.4. Credits and Usage-Based Services

Certain Gappeo.ai plans may include usage credits for services such as candidate evaluations, assessments, AI voice interviews, or video interviews. Credits are non-transferable and non-refundable once allocated to an account. Unused credits may expire based on the terms of the selected plan. Credits cannot be redeemed for cash or transferred to another account.

8.5. Free Trials or Promotional Offers

Gappeo.ai may provide free trials, promotional access, or limited free plans from time to time. Users will not be charged during the free trial period unless they choose to upgrade to a paid plan. If a paid plan begins after the trial period, standard billing and refund terms will apply.

8.6. Changes to Pricing

Gappeo.ai reserves the right to update pricing, subscription structures, or usage limits. Any changes will apply to future billing cycles and will be communicated in advance where applicable.

8.7. Contact for Billing Issues

If you believe you have been charged incorrectly or need assistance regarding billing, cancellations, or refunds, please contact: Email: info@gappeo.ai

9. Changes to the Terms and Conditions

From time to time, Gappeo may update these Terms to clarify our practices or to reflect new or different techniques, such as when Gappeo or its products add new features, and it reserves the right in its sole discretion to modify or make changes to these Terms at any time.

If Gappeo or its products make any material change to these Terms, it will notify users using prominent means such as by email notice sent to the email address specified in the user account. Modifications will become effective on the day they are posted unless stated otherwise.

The continued use of Gappeo or its products and services after changes become effective shall mean that the user accepts those changes. Users should visit the services regularly to ensure they know the latest version of the Terms.

10. Applicable Law and Place of Jurisdiction

This Agreement shall be governed by and construed following the laws of the State of Jharkhand, India, without regard to conflicts of laws and principles thereof. The parties hereby consent to the jurisdiction of any state or federal court in the State of Jharkhand.

With respect to any such court action, the Employee hereby (a) submits to the personal jurisdiction of such courts; (b) consents to Service of the process; and (c) waives any other requirement with respect to personal jurisdiction or Service of process.

Questions about these terms?

Reach out to our team and we'll be happy to help.

info@gappeo.ai →